You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team as soon as possible with your order details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email. Items that do not meet these criteria will not be accepted for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays or may not be accepted. Once your return is approved, you will receive instructions on how to return your item.
Upon receiving your returned item, we will inspect it to verify that it meets our return policy requirements. Once approved, your refund will be processed within 5-7 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
The time it takes for the refund to appear in your account depends on your payment provider's processing time. Credit card refunds typically appear within 5-10 business days after processing.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions may require additional processing time. If you've confirmed with your financial institution that the refund has not been processed, please contact us with your order details and we will investigate the matter promptly.
For payments made via PayPal, please check your PayPal account balance before contacting us, as refunds are often processed directly to your PayPal balance.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Modernteez
Address: 1761 Thousand Oaks Boulevard, Berkeley, California
E-Mail: [email protected]
Phone: +1 593 843 3888
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays.
